Features
What can SkillFabrIQ do?
A full tour of every feature — what it is, and when you'd reach for it.
"A subscriber was double-billed and is threatening to cancel. I want reps to practice de-escalating, fixing the billing issue, and saving the account."
Double-billed subscriber
AI scenario authoring
Describe a conversation in one paragraph and AI drafts a complete roleplay — customer persona, objections, CRM data, and grading criteria. A six-step wizard keeps every detail editable, from the customer's mood to the exact facts they'll hold back until trust is built.
Jordan — frustrated billing customer
Retention · Difficulty: medium
AI self-test for scenarios
Before you roll a scenario out, have an AI play the rep against the AI customer while you watch the whole call stream in. It's graded like a real attempt (kept out of learner stats), and a reviewer AI checks whether the scenario held up — proposing concrete fixes you apply in a click, or auto-apply on future runs.
Jordan — frustrated billing customer
Retention · Difficulty: medium
Live roleplay practice
Learners take realistic calls with an AI customer that reacts to what they actually say — no script. Speak or type, work the CRM mid-call, and repeat as often as needed. Low stakes, unlimited reps.
Great session
Instant grading & feedback
Every attempt is graded the moment the call ends — an overall score, per-dimension breakdowns (call flow, accuracy, soft skills, outcome), and specific feedback on what worked and what to try differently. Learners see exactly where to improve; coaches see it roll up in Reports.
Conversation model · SBI
Counterpart: defensive report, won't volunteer the why
Disciplinary guardrail: reminds the leader this is practice, not a real HR action
Leadership Practice
Train the hard manager-to-report conversations, not just customer calls: the learner plays the leader and the AI plays a report or peer who pushes back and won't volunteer the why until asked well. Build it around a conversation model — SBI, COIN, GROW, progressive discipline, or your own ingested framework — and grade on model adherence, empathy, and outcome.
billing-screen.png
A CRM that looks like yours
Every scenario includes a working CRM for the learner to use mid-call — either a structured data panel, or overlay mode: screenshots of your real CRM with clickable hotspots. The AI customer reacts to what the learner clicks, so working the tools is part of the practice.
Practice set: De-escalation basics
Assignments & practice sets
Put practice into learners' queues — a single scenario for a focused rep, or a practice set that chains scenarios into a sequential journey with optional pass gates. When content blocks are enabled, sets also interleave lessons, articles, videos, and quizzes between calls, with AI-drafted briefings and debriefs. Assign to individuals or whole teams, with due dates, and watch completion land in Reports.
Retention journey — Set Builder
Lesson · Acknowledge before solving
Roleplay · The double-billed subscriber
Quiz · Debrief — what did you hear?
Roleplay · Harder variant, angry caller
Marketplace
A catalog of ready-made, first-party training packs — each a short lesson followed by graded roleplays. Preview a pack, acquire a licensed copy for your org, and assign it to learners, who play the full teach-then-drill journey through the normal set player. Free at launch; paid packs bill per learner from your credit wallet (never-started seats are auto-refunded). Licensed content is managed by the publisher, so it stays current without any authoring on your side.
Top performers
save-call-jordan.mp3
save-call-priya.mp3
Transcript · 4,120 chars
Low performers
lost-call-alex.mp3
lost-call-sam.mp3
Transcript · 3,884 chars
Ready to analyze · uses 1 credit
Run analysisPattern Finder
Upload real calls or chats from your top and low performers, and AI contrasts them on the metric you choose — surfacing the 2–4 critical behaviors your best reps do differently, with quotes from your own conversations as proof. One credit per analysis.
Did the gap close?
First attempt vs latest, across the team
Acknowledge before solving
Improving38% → 71%
Quantify the value
Slow45% → 54%
Confirm fix + billing date
At risk30% → 32%
Practice paths & gap closure
Turn an analysis into training in one click: a practice path builds one focused drill per critical behavior plus a capstone that combines them. Then the gap-closure panel tracks each behavior from baseline to current mastery, so you can see whether the gap actually closed.
Sales Rep — Phone Screen
Riley Chen
Morgan Diaz
Casey Patel
Jamie Fox
Score is a guide — the hiring call is yours
Candidate assessments
Screen job candidates with the same roleplays your team practices on. Candidates get a private email link — no account, no seat — run the graded conversation in their browser, and you review the score to make the call. One credit per candidate, refunded if they don't finish before the link expires.
Skills by team — last 30 days
Reports & skill mastery
Every graded attempt feeds the reporting suite: overview stats, per-scenario and per-learner breakdowns, team rankings, and mastery matrices that cross learners against set progress and graded skills. Filter by team and date, export to CSV, and drill from any number to the underlying conversation.
What does your team do?
"We're the support team for a B2B payroll SaaS. Common calls: billing disputes, onboarding help, cancellation saves."
AI customers sound like yours
Generated scenarios fit your domain
Grading knows your rules
Practice context
One paragraph about your business — industry, product, the calls that actually come in — is injected into everything the AI does: the customers it plays, the scenarios it drafts, the grading it applies. The single highest-leverage setting for realism, and the base layer that clients & programs build on.
Acme Corp
Context: domain context · 4 terms
Inbound Care
Context: house style · 2 off-limits
Collections
Context: compliance notes
Standalone programs
Direct Support
Each level layers context over your org profile
Clients & programs
An optional hierarchy for multi-client or multi-line operations: group scenarios, sets, and teams by client and program, and give each level its own context that layers over the organization profile — most specific wins, while org-level safety rules always apply. Ignore it and nothing changes.
Coaches author and review; learners practice
Teams & roles
Three roles keep it simple: owners run the organization, coaches author scenarios and see everyone's results, learners practice and see their own feedback. Group learners into teams to assign practice, scope analyses, and slice reports by cohort.
12 credits
Buy credits · 10 for $20Credits
A shared org wallet for the pay-per-use features: Pattern Finder analyses and candidate assessment invites. Workspaces start with 3 free credits; packs of 10 are $20. Refunds are automatic when a run fails or an invite expires unused.
See it running with your own scenarios.
Start your free 7-day trial